Legal
Atmos Pro is a Cloud Posse product.
As a commercial offering from Cloud Posse, Atmos Pro operates under the same principles of transparency and trust that guide all of our services. Below you'll find our key legal documents, which outline your rights, responsibilities, and how we provide our services. By using Atmos Pro, you agree to these terms. We encourage you to review them and reach out if you have any questions.
For direct legal inquiries, please contact legal@cloudposse.com.
Track revisions to these documents by subscribing to our legal changes feed.
01 User Agreements & Responsibilities
- >SaaS Agreement
The master subscription agreement governing your use of Atmos Pro services, including licensing, payment, liability, and data handling terms.
- >Terms of Use
Outlines the rules and regulations for using Atmos Pro services.
- >Support Terms
Defines the terms under which support services are provided, including response times, scope, and limitations.
- >Service Level Agreements (SLA)
Sets the expectations for service availability, performance, and support response times.
- >Disclaimer
Provides legal limitations of liability for our content and services.
- >Acceptable Use Policy
Rules of conduct for all users of Atmos Pro, including Free-tier users.
- >Beta and Experimental Features Terms
Terms for features labeled beta, experimental, preview, or alpha.
02 Privacy & Data Policies
- >Privacy Policy
Explains how we collect, use, and protect your personal data.
- >Cookie Policy
Describes how we use cookies to enhance your experience.
- >Subprocessors
Third-party vendors Cloud Posse engages to help operate Atmos Pro.
03 Security & Trust
- >Responsible Disclosure
How to report security vulnerabilities and what to expect from Cloud Posse.
- Legal PoliciesLegal documents available as PDF and Word files
Every Atmos Pro legal document can now be saved as a PDF or Word (.docx) file for procurement and legal review. Each file shows the document title, its Last Updated date, and Cloud Posse, LLC. The SaaS Agreement now shows a single Last Updated date (July 15, 2026), matching the date of its most recent revision.
- SubprocessorsSubprocessors list updated
Added Slack Technologies, LLC, which hosts the shared Slack Connect channels Cloud Posse uses for customer support. Clarified that Linear support tickets include tickets created from those channels. Customers subject to the SaaS Agreement have 30 days to object under Section 14.3.
- SubprocessorsAI model families and workspace controls updated
Updated the configured AI model families to Anthropic Claude, OpenAI GPT, and Google Gemini; DeepSeek is no longer a configured model family. Added instructions for workspace owners and admins to turn off AI features under Settings → AI.
- SubprocessorsSubprocessors list updated
Added Upstash (rate limiting and token replay protection), OpenAI (speech-to-text for voice input in chat, sent directly rather than through Vercel AI Gateway), and Gravatar (profile images) to the Subprocessors list. Added a section describing the optional Atmos Pro Slack app, which customers install and authorize in their own Slack workspace. Customers subject to the SaaS Agreement have 30 days to object under Section 14.3.
- SubprocessorsAI processing through Vercel AI Gateway
Added a section describing how Atmos Pro uses Vercel AI Gateway for AI chat and infrastructure summaries, including which context is sent, the configured model families, and where data is processed. Vercel's listed purpose now includes AI Gateway alongside application hosting, edge network, and blob storage.